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Rick Denton
January 10, 2018

4 Ways to Destroy Customer Experience Solutions

Rick Denton
January 10, 2018
4 Ways to Destroy Customer Experience Solutions

It doesn’t matter if you’ve mapped a beautiful customer journey, built a set of key personas and designed a great digital experience if you can’t execute.

Source: https://www.linkedin.com/pulse/4-ways-destroy-customer-experience-solutions-rick-denton/

Rick Denton
November 14, 2017

3 Ways to Know if You're Restoring Relationships or Just Fixing Customer Issues

Rick Denton
November 14, 2017
3 Ways to Know if You're Restoring Relationships or Just Fixing Customer Issues

Think of a time when you've been disappointed by a company...a time when you had reasonable expectations but the company failed to deliver. What did you want to happen?

Rick Denton
October 10, 2017

These 2 Dimensions Define Your CX Style

Rick Denton
October 10, 2017
These 2 Dimensions Define Your CX Style

What style of CX does your company have?

Source: https://www.linkedin.com/pulse/2-dimensions-define-your-cx-style-rick-denton/

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