Rick Denton April 2, 2018 Empathy and Professionalism are NOT Opposing Forces Rick Denton April 2, 2018 "But I thought I had to be professional. I didn't know I could comfort them."
Rick Denton March 20, 2018 "It's not my policy. It's the company's." Rick Denton March 20, 2018 Never tell a customer, "It's the company's policy. It's not me." To the customer there is no difference. You are the brand.
