Rick Denton October 6, 2021 Great CX party, man! Now what? Rick Denton October 6, 2021 It’s great that we celebrated CX day yesterday. Tons of focus. Tons of energy.But now what? That’s where the real value is…
Rick Denton September 29, 2021 “Personalized...or creepy?” Rick Denton September 29, 2021 A promotional text arriving moments after viewing a web site. Personalized or creepy?
Rick Denton September 15, 2021 "I don't know what to do with them. Let's just make the customer deal with it." Rick Denton September 15, 2021 Why is the BUSINESS solution to make it the CUSTOMER’S problem?
Rick Denton August 11, 2021 UX idea to improve CX in hotels Rick Denton August 11, 2021 Business travel brings great experiences AND a ton of ideas to improve those experiences. Often UX is the way to bring great improvements to CX…
