"2020 - The Year That (NOT!) Everything Changed"
🧐Certainly 2020 changed so much...but not everything. Especially when it comes to #CX...
🤗Thank you to CCNG - Contact Center Network Group for the opportunity to talk about this topic.
https://blog.ccng.com/blog/2020-the-year-not-everything-changed
Your turn...What fundamentals haven't changed for you?
#voc #speaking #frontline